standards

Values

These standards represent a harmonious blend of British values, renowned for their emphasis on quality, safety, and meticulous attention to detail, combined with Iraqi values, which prioritize hospitality, warmth, and the well-being of guests. By integrating the right regulatory frameworks and best practices of British hospitality with the rich cultural heritage and traditional values of Iraqi hospitality, we ensure that our platform’s standards not only meet global expectations but also provide a unique, culturally enriched experience. This fusion of values aims to create a welcoming and secure environment where guests can enjoy unparalleled comfort, reflecting the best of both worlds.

Safety and Security

Fire Safety

1. Do you have fire detection and alarm systems installed throughout the hotel?
2. Are fire exits clearly marked and easily accessible?
3. How often do you conduct fire drills and staff training for fire safety?
4. Is your hotel equipped with fire extinguishers, sprinklers, and other firefighting equipment?

Security

1. Do you have 24/7 surveillance with CCTV cameras in place?
2. Are trained security personnel employed at your hotel?
3. Do you use key card access systems for rooms and restricted areas?
4. How often do you conduct security audits and drills?

Health and Hygiene

1. What measures do you take to maintain high standards of cleanliness in all areas of the hotel?
2. Do you provide hand sanitizers and encourage frequent hand washing among guests and staff?
3. How do you ensure food safety and hygiene in all dining areas?
4. What pest control measures are in place at your hotel?

Accessibility

Universal Design

1. Is your hotel wheelchair accessible throughout the premises?
2. Do you have accessible rooms with appropriate facilities for guests with disabilities?
3. Are ramps, elevators, and accessible bathrooms available in your hotel?

Signage

1. Do you use clear and visible signage throughout the hotel?
2. Are Braille signs available for visually impaired guests?

Guest Comfort and Luxury

Room Standards

1. What type of bedding and linens do you provide in your rooms?
2. How do you ensure soundproofing for guest rooms to provide quiet and privacy?
3. What amenities do you offer in your rooms (e.g., Wi-Fi, minibars, in-room entertainment systems)?

Customer Service

1. How are your staff trained in hospitality and customer service?
2. Do you offer concierge services to assist guests with their needs?
3. Is 24-hour room service available to your guests?

Environmental Sustainability

Energy Efficiency

1. Do you use energy-efficient lighting and appliances in your hotel?
2. Have you implemented smart energy management systems?
3. Do you use renewable energy sources at your hotel?

Water Conservation

1. What water-saving fixtures and fittings are installed in your hotel?
2. Do you have a towel and linen reuse program?
3. Do you use grey water recycling systems?

Waste Management

1. What recycling programs do you have in place?
2. How do you reduce single-use plastics in your hotel?
3. Do you compost organic waste from kitchens and dining areas?

Legal Compliance

Licensing and Permits

1. Do you have all the necessary licenses and permits for operation?
2. How do you ensure compliance with local, state, and national regulations?

Employment Laws

1. Are you adhering to labor laws regarding wages, working hours, and conditions?
2. What training and development opportunities do you provide for your staff?

Emergency Preparedness

Emergency Plans

1. Do you have emergency response plans for various scenarios (e.g., natural disasters, medical emergencies)?
2. How often do you conduct training and drills for staff?

Medical Facilities

1. Are first aid kits and AEDs (Automated External Defibrillators) available in accessible locations?
2. Do you have a medical professional on call or on-site?

Quality Assurance

Regular Inspections

1. How often do you conduct internal and external inspections to ensure compliance with all standards?
2. How do you solicit feedback from guests and make improvements based on their input?

Certifications

1. Do you have any certifications such as ISO 9001 (Quality Management) or ISO 14001 (Environmental Management)?
2. Are you participating in recognized hospitality rating programs (e.g., AAA, Forbes Travel Guide), Stay In Iraq Initiatives?

Technology and Innovation

Smart Systems

1. Have you implemented smart room controls for lighting, temperature, and entertainment?
2. Do you offer digital check-in/check-out processes to enhance guest convenience?

Data Security

1. What cybersecurity measures are in place to protect guest information?
2. Are you compliant with data protection regulations such as GDPR?